Description

Are you an experienced Debt Collection professional looking for a role where your skills are genuinely valued? Join our growing team at Active Debt Recovery Australia Pty Ltd, a respected and specialised collection agency based on the Gold Coast.

We are seeking a motivated and results-driven Debt Collection Officer / Accounts Receivable Specialist to become an integral part of our close-knit team.

In this role, you'll work with a diverse client portfolio, helping deliver positive outcomes through professional negotiation, problem-solving, and relationship management.

Why Join Us? Unlike large call centres with automated diallers and high-volume environments, we pride ourselves on being a specialised agency where quality service and genuine client relationships come first.

You'll enjoy working in a supportive team environment where your expertise and contributions truly make a difference.

What You'll Be Doing

• Managing a portfolio of accounts and driving successful recovery outcomes.

• Communicating with customers via phone, email, and written correspondence.

• Negotiating payment arrangements and tailored repayment solutions.

• Building and maintaining positive relationships with clients and stakeholders.

• Ensuring timely follow-up and accurate record-keeping. What We're Looking For

• Previous experience in Debt Collection or Accounts Receivable.

• Strong communication and negotiation skills with a professional and empathetic approach.

• Knowledge of relevant debt collection legislation and compliance requirements.

• Experience using debt management software and related systems.

• Excellent organisational skills with the ability to manage multiple priorities.

• High attention to detail and commitment to accuracy. What's In It For You?

• Supportive and collaborative team culture

If you're looking for a rewarding role where your experience is recognised and your contributions matter, we'd love to hear from you. Apply today and become part of a team that delivers real results while supporting clients with professionalism and integrity.