Scheduling & Administration Officer

About Us

Pearl Home Care Gold Coast is a locally owned and operated provider delivering tailored in‑home care services that empower individuals to live independently. We pride ourselves on high‑quality, person‑centred care supported by a strong, collaborative team culture.

As part of our continued growth, we are expanding our Scheduling and Administration team. At Pearl, you’ll enjoy the autonomy to excel in your role, backed by a supportive structure that values efficiency, communication, and professionalism.

About the Role

We are seeking an experienced Scheduler / Administrator to join our Hope Island office. This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and has a strong commitment to client service.

You will be responsible for coordinating schedules for our Support at Home, Private, and Brokerage clients and for managing key administrative and office functions.

We offer flexible permanent part‑time or full‑time positions to suit your work/life balance.

Key Responsibilities

As a Scheduler / Administrator, you will:

Scheduling & Coordination

• Create and manage rosters for Support at Home, Private, and Brokerage clients

• Match support workers based on skills, availability, and client preferences

• Respond to daily changes, cancellations, and urgent scheduling needs

• Ensure continuity of care and timely service delivery

Client & Staff Communication

• Be the first point of contact for client and staff enquiries

• Communicate schedule changes promptly and professionally

• Build strong relationships with clients, carers, and support workers

Administration & Office Support

• Process expenses, invoices, and purchase orders

• Manage brokerage service requests and documentation

• Maintain accurate records and compliance requirements

• Support general office operations and administrative tasks

Quality & Compliance

• Ensure all scheduling and documentation align with aged care standards

• Monitor service delivery and escalate risks or service gaps

• Maintain confidentiality and uphold organisational policies

Who We’re Looking For

You are organised, proactive, and calm under pressure. You enjoy working with people, solving problems quickly, and keeping operations running smoothly.

Essential Criteria

• Previous experience in scheduling, rostering, or administration (aged care preferred)

• Strong communication and customer service skills

• High attention to detail and the ability to multitask

• Advanced computer literacy (Outlook, Excel, CRM systems)

• Ability to work in a fast‑paced environment and adapt to daily changes

• Valid Australian National Police Check

• Valid Australian work rights (sponsorship not available)

Desirable

• Experience with Visual Care or similar scheduling software

• Understanding of Support at Home, Home Care Packages, or community care services

Benefits

• Supportive and collaborative team culture

• Flexible work arrangements

• Ongoing training and professional development

• Opportunity to grow within a rapidly expanding organisation

Job Types

Full‑time, Permanent