Sales & Administrative Support Officer

(Pharmaceutical Contract Manufacturing)

We are seeking a highly organized and proactive Sales & Administrative Support Officer to join our growing pharmaceutical contract manufacturing business. This role is ideal for someone who thrives in a fast-paced, detail-driven environment and is passionate about delivering exceptional customer service while supporting critical operational processes.

Key Responsibilities

• Respond promptly to all new business enquiries via email and phone, ensuring responses are within agreed timeframes

• Prepare accurate and detailed product quotations for submission, with strong attention to compliance and technical detail

• Source and negotiate pricing for materials and product components

• Liaise closely with Account Managers to address customer queries and requirements

• Monitor and manage workflows to ensure timely progression through to completion, including:

  • Purchase Orders and Work Orders

  • Product specifications and customer approvals

  • New Product Development (NPD) / R&D

  • Label change control and artwork updates

  • Deviations and complaints management in line with quality standards

• Administer day-to-day sales account requirements

• Coordinate with internal stakeholders including R&D, Procurement, QA, Production, Warehouse, and Logistics to ensure timely order fulfilment and delivery

• Prepare and maintain accurate quotations, pricing, and sales records

• Liaise with suppliers regarding updated price files and product information

• Handle incoming customer calls and provide professional support

• Manage administrative processes via Microsoft Teams, ensuring documentation (specifications, label control, deviations, complaints) is initiated and followed through to completion

• Perform sales data entry and prepare reports for the Sales team

• Organize and distribute incoming emails and enquiries efficiently

• Provide general administrative and operational support to the Sales team

• Assist with reception duties when required

• Perform additional tasks as directed by the Sales Manager

About You

• Strong organizational and time management skills, with the ability to meet deadlines

• Excellent written and verbal communication skills

• High attention to detail, particularly in documentation and compliance-related tasks

• Ability to multitask and priorities effectively in a fast-paced environment

• Proficient in Microsoft Office and collaboration tools (e.g., Microsoft Teams)

• Customer-focused, proactive, and solutions-driven

• Previous experience in sales support, administration, or within pharmaceutical, manufacturing, or regulated environments (highly regarded)

Why Join Us?

• Be part of a growing pharmaceutical contract manufacturing organization

• Work in a collaborative and supportive team environment

• Gain exposure across multiple departments including R&D, QA, and Production

• Opportunity for career development and progression

No agencies, thank you!