ABOUT US

At Men of Business Academy (MOB), We’re more than a school — we’re a movement, and we are growing!!!

This is an exciting opportunity to join us at a time of growth and be a key member of the MOB community.

If you’re seeking a workplace that’s genuinely different—where values are lived, connections run deep, and every day is fueled by purpose—MOB Academy is the place for you. This isn’t your typical workplace. At MOB, we live our values, work with purpose, and support each other like family.

ABOUT THE OPPORTUNITY

As MOB Academy continues to grow, we are seeking an ICT Support Officer for this newly created entry level role supporting our Head of Finance/IT and MOB's IT Managed service provider. This role would be a perfect fit for someone still studying or just starting out with their IT career!

The IT Support Officer is a customer service-focused, hands-on role responsible for providing first-level IT support to staff and students across MOB Academy. As a key member of the MOB community, the role supports the effective day-to-day operation of technology systems, devices, and digital platforms that enable teaching, learning, communication, and school operations.

The role requires a proactive, solutions-focused individual who enjoys helping others, communicates effectively, and is confident working across a broad range of technologies in a fast-paced educational environment.

This is a permanent part-time role working 3 days per week (choose your days between Monday to Friday).

KEY RESPONSIBILITIES

• Act as a primary point of contact for ICT related enquiries via helpdesk systems, phone, email, and face-to-face support

• Log, prioritise, track, and resolve ICT support requests in accordance with service standards and response time expectations

• Identify recurring technical issues and recommended long-term solutions or service improvements

• Support onboarding and offboarding processes for staff and students, ensuring timely access to required ICT systems and services

• Escalate unresolved or complex technical issues to senior ICT personnel or external vendors where required

• Maintain accurate ICT asset registers, including hardware, software licences, device allocations etc. as part of onboarding and offboarding

• Monitor and report potential security risks, vulnerabilities, cyber incidents, or breaches

• Build strong, respectful connections with staff and students

• Uphold MOB Academy values at all times

• Provide operational and administrative support to the Head of Finance/IT as required

REQUIRED

• Currently studying or recently completed a qualification in Information Technology (ICT) or similar

• Demonstrated interest in IT support, systems, administration, or educational technology environments

• Basic understanding of Microsoft 365, Windows operating systems, network concepts, and cloud-based technologies

• Ability to troubleshoot technical issues and provide customer focused support

• Current Working with Children Check or willing to obtain

• Availability for an immediate start for the right candidate/s

MOB BENEFITS

• On-site gym and parking

• Supportive, passionate leadership team

• Opportunity to work by the Broadwater — with beaches, parks, and oceanfront spaces at your doorstep

• EAP – Employee Assistance program for you and your immediate family

• Access to inspiring events and activities as part of our vibrant community.

Become part of a movement making a real difference in young lives.

If you are a passionate, adaptable educator who is excited about making a difference, apply now and join the MOB Academy journey!