We are looking for a friendly, proactive and detail-oriented Administration and Student Support Officer to join our Gold Coast campus. This is a varied and rewarding role at the heart of our student experience — perfect for someone who loves working with people and keeping things organised.

About the role

You will be the first point of contact for students and visitors, providing administrative support across the campus while delivering outstanding student services throughout the enrolment lifecycle.

Key responsibilities

Administration

• Manage front desk, phone and email enquiries in a professional and timely manner

• Process student enquiries

• Maintain student records and ensure data integrity in the student management system

• Assist with scheduling, room bookings and coordination of class timetables

• Prepare documents, letters and correspondence as required

• Support students with their study journey

• Liaise with trainers, management and external stakeholders as needed

Student support

• Provide friendly, professional support to students throughout their enrolment journey

• Monitor student attendance and follow up on absences in line with college policy

• Assist students with course queries, payment plans and fee-related enquiries

• Escalate student welfare concerns to the appropriate team member

• Coordinate orientation activities for new students

• Facilitate communication between students, trainers and management

• Assist students in navigating their course requirements and assessment deadlines

About you

• Previous experience in an administration or student support role

• Warm, professional and student-centred approach

• Strong organisational skills and attention to detail

• Excellent verbal and written communication skills

• Understanding of CRICOS or RTO environments desirable but not essential

What we offer

• Full-time permanent role based on the Gold Coast

• Supportive team culture in a growing RTO

• Varied and meaningful work

Apply now with your resume and a brief cover letter outlining your experience in student or customer support.