The role of the Administration Officer is to provide efficient and effective administrative services to support in the coordination of human resources, finance, facilities coordination, and records keeping. The role also supports the day to day operation of the Service Centre to deliver outcomes to internal and external clients.

The key responsibilities of the AO3 level Administration Officer in a Child Safety Service Centre are as follows:

• Follow guidelines in relation to human resources, records management, finance, travel and administrative policies and procedures.
• Follow guidelines in relation to maintaining vehicle, building and equipment in line with departmental procedures and policies to facilitate the effective functioning of the service centre.
• Administer financial processes including procurement, ordering, payments of accounts, petty cash, Carepay and monthly monitoring and reconciliation in accordance with current legislative and departmental accounting practices.
• Administer HR processes in accordance with current legislation and departmental policies
• Provide information to internal and external clients regarding office services and procedures to promote quality customer service through reception (telephone and counter enquiries), email and other forums.
• Provide a sound knowledge in a range of software packages and databases in the administration of services provided by the service centre.
• Work collaboratively with team members and understand the roles and responsibilities within the service centre to deliver efficient services.
• Use, update and monitor relevant databases and files in line with departmental policies and guidelines to ensure accuracy of data.
• Develop and maintain professional and collaborative relationships and communicate with internal and external stakeholders to achieve positive outcomes.
• Prioritise and coordinate activities in a team environment to meet deadlines, and to be flexible in a changing work environment.
• Performs ad hoc duties consistent with the responsibilities of the role as directed by the line manager or their delegate.

Reporting relationships and delegations - This role reports to the Business Officer in the Child Safety Service Centre and has no direct reports or delegations.

Applications to remain current for 12 months.