Customer Service & Sales – Building Fire Safety Compliance & Training Provider

Australian Fire Protection Full-Time or Part-Time Gold Coast Office

For over 20 years, Australian Fire Protection has been Preparing People for Emergencies. We deliver fire training, evacuation diagrams, emergency plans, and workplace emergency preparedness — and we’re looking for a motivated, people‑focused team member to help us continue that mission.

If you enjoy meaningful conversations, love helping customers, and want to work for a business that genuinely improves workplace safety across Australia, this role could be your next step.

🔥 Why You’ll Love Working With Us

• Be part of a purpose-driven organisation that makes a real difference

• Flexible hours (full-time or part-time) to suit your lifestyle

• Supportive, close-knit team with full training provided

• Opportunities to grow your skills in sales, customer service, and compliance

• Stable, long-standing business with a strong reputation in the industry
  

🎯 About the Role

We’re seeking a confident communicator with proven customer service and sales experience who can make an immediate impact. You’ll be the first point of contact for new and existing customers, helping them find the right solutions while representing our brand with professionalism and care.

This role blends customer service, sales support, and relationship management — perfect for someone who enjoys connecting with people and guiding them toward the right safety solutions.

Minimum requirement: 1–2 years of proven service and sales experience.

📌 Key Responsibilities

• Build and maintain strong customer relationships (new and existing)

• Use our established CRM to manage leads, follow-ups, and customer interactions (training provided)

• Assist customers with product solutions, training enquiries, and sales support

• Represent the business confidently over the phone and via email

• Prepare quotes, process bookings, and complete administrative tasks that support the sales process

• Collaborate with our operations and training teams to ensure smooth customer experiences
  

🙌 About You

You’re a self-starter with a positive, solution-focused mindset who thrives on helping people. You’ll bring:

• Excellent phone manner and strong written/verbal communication skills

• Proven ability to build rapport and deliver exceptional customer service

• Professionalism, reliability, and integrity in every interaction

• Motivation to learn and grow your product knowledge over time

• A mature, proactive approach with the willingness to go the extra mile
  

🌟 What Success Looks Like

• You follow up leads promptly and professionally

• You communicate clearly and confidently with customers

• You stay organised and keep the CRM up to date

• You build trust quickly and represent our brand with pride

• You enjoy being part of a team that values safety, service, and continuous improvement
  

💼 What We Value

• Positive attitude and team spirit

• Honesty and ethical conduct

• Drive to achieve results while supporting others

• Commitment to customer care and safety
  

📄 How to Apply

Please attach your CV and include answers to the following:

1. Why are you the best person for this role? (max 300 words)

2. What are your top 2 proven sales strategies when calling potential customers?

We read every application personally — we’re looking for the right fit, not just the right résumé.

🔗 Learn More About U
https://link.austfirepro.com.au/Australian-Business-Journal