Your typical day as a Service Officer may include:

- Answering client phone calls and applying debt management processes and effective negotiation techniques to resolve debtor enquiries, ensuring a positive client experience and management of the debt pool
- Negotiating debt management instalment plans with debtors and Senior Leaders
- Reviewing, applying legislation, delegations and/or debt management policies
- Using our computer systems to input, manage, and/or retrieve debtor and call record data; and
- Building a positive and collaborative culture aligned to our values and objectives.

To be successful in this role you will need to demonstrate:

- High level of interpersonal and influential communication skills
- Resilience, patience and persistence and the ability to remain calm in challenging negotiations
- A working knowledge of digital and data technology/systems; and
- The ability to interpret and apply legislation and/or policy or the ability to rapidly acquire this capability.

Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.

We welcome applicants to share with the contact officer any health condition, disability, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

If you are interested in this role - click 'Apply' to be redirected to the full advertisement, including role description and contact details.

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.

Job Ad Reference: QLD/680769/26

Closing Date: Monday, 23 March 2026<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.