MyPayNow is a growing Gold Coast fintech focused on delivering simple, reliable solutions for our customers. We value clarity, consistency and teamwork — and we’re looking for someone who does too.

We’re seeking a reliable and detail-focused Customer Support Specialist to join our team. This role is ideal for someone who enjoys working within clear processes, values structure and takes pride in delivering accurate and professional customer support.

About the role

As a Customer Support Specialist, you will handle customer enquiries and requests in line with established procedures and internal guidelines.

This is a structured role with clear expectations and defined workflows. It suits someone who enjoys routine, works carefully, and feels confident operating within set processes.

Your responsibilities will include:

• Responding to customer enquiries via email

• Processing customer requests accurately and efficiently

• Following documented procedures and internal guidelines

• Escalating matters appropriately where required

• Maintaining accurate records and system notes

• Contributing positively to team performance and culture 

About you!

You will be able to demonstrate:

• Some experience in customer service, helpdesk or a support environment

• Being comfortable following established processes and guidelines

• Your strong attention to detail and that you take accuracy seriously

• Confidence in handling customer enquiries in a calm and professional manner

• That you value consistency, reliability and teamwork

• A willingness to contribute to a collaborative team environment, supporting others and fostering a positive culture.

• A positive, professional attitude and team spirit 

Experience in financial services or fintech is helpful but not essential.

 Why Join Us?

• A stable role with clear expectations and structured processes

• Supportive, social team environment

• Training to build your product and systems knowledge

• Competitive salary and benefits

• Surfers Paradise office location

This role suits someone who values consistency, clarity and being part of a dependable team. If you take pride in getting things right and enjoy working in a structured environment, we’d love to hear from you.

Ready to Apply?

Send us your resume AND a cover letter via Seek, telling us why you’re the perfect fit.

No cover letter = no interview!

Please note: You will need to pass a police check and have the right to work in Australia (this will not suit restricted work visas)

We can’t wait to meet you!