About us:

Integ Marine Group began operations in 2003 as Marine Window Services and has since grown into a leader in glass manufacturing and installation for the marine industry. We are known for delivering specialised, high-quality solutions across private, commercial, and government vessels.

We are seeking an ambitious, up and coming highly organised and customer-focused Customer Service & Administration Coordinator to join our team.

This role is ideal for someone who enjoys working in a fast-paced environment, thrives on helping customers, and has strong administrative and coordination skills. You will play a key role in supporting our team and ensuring our customers receive clear communication and excellent service throughout every stage of their project.

🔗 Learn more about us: integmarine.com.au

Job overview:

Reporting to the Administration and Commercial Manager, this position combines customer service, administration and scheduling coordination to support the day-to-day operations of the business.

You will be the first point of contact for many of our customers, coordinating enquiries, assisting with quotations and managing job scheduling while ensuring our internal teams have the information they need to deliver great results.

…………………………..

Key Responsibilities & Duties

• Respond to incoming calls and customer enquiries

• Coordinate and manage customer enquiries from initial contact through to job completion

• Maintain accurate records of enquiries and jobs within internal systems

• Schedule quotation appointments between customers and the quotation team

• Co-ordinate job scheduling and resource coordination

• Support the quotation team during the estimate process

• Coordinate travel arrangements and equipment hire where required

• Maintain organised filing and documentation of customer jobs and supplier orders

• Assist with planning and tracking manufacturing and delivery schedules

• Provide general administrative support to the team

About You

To succeed in this role, you will bring:

• Previous experience in customer service and administration

• Excellent communication and interpersonal skills

• Strong organisation and time management skills

• The ability to manage multiple tasks and priorities

• High attention to detail and problem-solving ability

• Confidence working with computer systems and Microsoft Office (Outlook, Word, Excel)

• A positive can-do attitude and the ability to work collaboratively within a team