Take the next step into your new career and join our award-winning Customer Service Team.

Developed with our retail partners as the centre of our strategy, Bainbridge is looking for an ambitious customer service professional to drive our customer service excellence to the next level for our customers.

About Bainbridge?

For over a century, Bainbridge has been a leading supplier of animal, pet, equine, hardware and rural merchandise to retailers throughout Australia. Our innovative and ever-evolving business is currently experiencing significant growth, and we're inviting you to put your skills to work and be a part of our journey.

The role itself is perfect for a passionate, results-driven individual who's eager to make a lasting impact as we expand our team and drive a new service level for our customers. 

Key Responsibilities:

Your new role is essential to our success.  A diverse range of responsibilities, which are shared within our team, will empower you to learn and flourish within our business:

• Customer Service Excellence: Provide an exceptional experience for our customers via inbound and outbound phone calls, emails and driving a customer-centric culture within our team. Maintain an up to date knowledge of our products and services to ensure a superior experience for our customers. 

• Order + Invoice Management: Ensure accurate entry of orders and invoices, proactively communicate with customers regarding stock availability, communicate with the warehouse team, and ensure orders are expedited promptly, accurately and efficiently.

• Sales Inbox Oversight: Actively monitor and promptly address incoming inquiries, identifying sales opportunities and delivering exceptional customer support.

• Problem Solving: Provide assistance to both customers and staff to ensure timely processing of orders, supporting our sales team to deliver high quality support.

• Repairs and Returns: Assisting with response to returns within 1 business day, inclusive of inbox, phone calls. Physical returns actioned within 2 business days. Assisting with repair of malfunctioned items.

• Administration:  Ad-hoc duties when required

The Ideal Candidate:

The successful applicant will possess the following qualifications and skills:

• Admin Preferred

• Customer Service essential

• Excellent time management, organisational skills.

• Genuine interest in the customer service experience.

• Solid business acumen and common sense.

• Strong computer proficiency.

• Self-motivated, driven, and able to take initiative.

• Team player with an independent work ethic.

• Meticulous attention to detail and hard-working attitude.

• Great presentation and professional telephone manner.

• Returns experience advantageous, though not required.

• Experience with farming or animal care is beneficial; however, we welcome applicants without prior experience.

We Offer:

Bainbridge provides a vibrant, fun work environment, where you'll collaborate with fantastic colleagues and even better customers. Our team-orientated, innovative approach propels our business forward daily with agility and variety. We take pride in empowering and supporting our employees as they pursue professional and personal