City Cave is Australia's largest wellness network, offering a world-first combination of Float Therapy, Infrared Sauna and Massage Therapy designed to give life back to humanity.

With locations across Australia and the USA, City Cave offers services that support clients to manage stress, recover, and reconnect, deeply, holistically, and on their own terms.

Why work for us?

• City Cave is the leading brand in float, sauna and massage therapies in Australia. We recently expanded to the USA and are continuing to grow!

• FREE and heavily discounted City Cave services!

• Flexible rosters.

• Supportive work environment with career progression opportunities.

About the opportunity

We are seeking a Centre Manager to join City Cave Hope Island in a Full-time capacity. Our trading hours are 9am to 9pm, 7 days per week. This position will regularly work Tuesday to Saturday, with supporting team members covering the other days and times.

This is a unique opportunity to support one of the Head Office owned locations as part of the 'Cave Co' group. You will work with the founders of the brand and gain valuable insight into the operations of a fast-growing national company. Being part of Cave Co may also open pathways for future professional development within the business.

Responsibilities

Operational

• Oversee and ensure effective Centre operations.

• Ensure the effective implementation of all Company mandated administrative systems (commercial, HR, Safety, etc.) and provide training as required.

• Ensure implementation of integrated customer driven operational strategies.

• Ensure effective rostering of staff.

• Actively identify opportunities for continuous improvement.

• Ensure effective response to customer queries and complaints.

• Ensure customer call list and upsell opportunities are actioned to increase revenue and centre capacity.

• Ensure effective and efficient centre operations whilst providing excellent customer service.

• Stock control and ordering is to be completed in accordance with recognised procurement processes.

• Lead by example to deliver City Cave's mission statement.

• Champion a high performing culture within the Centre.

• Manage social media content and strategies for the Centre, to drive organic growth and customer reach

• Build relationships with community groups, schools and local businesses to boost visibility.

About you

Qualifications:

• Tertiary or Vocational Level business administration orientated qualifications are highly desirable and/or significant demonstrated experience working in managerial roles in a client facing business, ideally within the health and wellness sector.

• Current First Aid Certificate

Skills and Experience:

• At least one years of experience in a similar position, or relevant tertiary qualifications in business, leadership and management is essential.

• Experience within a client centric health and wellness orientated environment is highly desirable but not essential.

• Demonstrated strong organisational and leadership skills including problem solving and decision making.

• Excellent communication skills and interpersonal skills with the ability to build long-term relationships with all employees.

• Highly motivated with the ability to motivate staff.

• Demonstrated experience in delivering customer service excellence.
  

If being part of City Cave's vision to 'bring life back to humanity' excites you, please APPLY NOW!