Concentrix | Where Your Future Gains Interest

Step into a role that grows as quickly as the financial world. At Concentrix, we work with one of Australia’s major banking brands to turn everyday customer interactions into meaningful experiences. As a Customer Service Representative, you’ll be the trusted expert customers rely on—guiding them through card enquiries, resolving issues, and helping them feel secure and supported. If you love helping people, feel confident about their money, this role is your gateway into the world of banking.

Why You’ll Love It here:

• Start Date: 6th of July 2026

• Competitive Pay: $28.12 per hour + 12% super + up to $130 in performance incentives

• Banking-Focused Training: Two weeks of paid, full-time training designed to build your financial knowledge and customer service confidence

• Work-Life Balance: Full-time hours, Monday to Friday, 8:00 AM–8:00 PM. No Weekends!

• Career Acceleration: Clear career pathways into specialist banking or leadership

• A Culture That Backs You: A workplace that’s inclusive, supportive, and genuinely invested in you

• Exclusive Banking Perks: Discounts, early promotion eligibility after 6 months, free parking, and easy public transport access

What You’ll Be Doing

• Help customers with simple card questions, everyday transactions, and basic security checks

• Share clear and friendly information to guide customers through their banking needs

• Solve straightforward issues and offer easy‑to‑follow solutions

• Pass on complex problems to specialist teams for extra support

• Record customer details accurately to keep things running smoothly

• Suggest improvements that help make the customer experience even better

What You Bring

• Strong communication and relationship‑building skills

• A natural problem‑solver with a passion for helping people

• Confidence navigating computer systems and learning new tools

• Customer service or call centre experience (a bonus)

• Flexibility for varied shifts, including public holidays

About Us:
Concentrix Services Pty Ltd is a leader in delivering exceptional customer experiences. Partnering with over 2,000 clients, including more than 155 Fortune Global 500 brands, we operate in 70+ countries and speak over 150 languages. We invest in our greatest asset—our people—by nurturing career growth and fostering a culture of integrity and collaboration.

Applicants must be at least 18 years of age with full working rights in Australia and pass a police and pre-employment check.

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, we invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.