This is an exciting opportunity for someone who thrives in a fast-paced environment and is committed to providing high-quality support to both patients and clinical teams. You will play a vital role in ensuring the smooth and efficient operation of our Emergency Department by managing patient administration and supporting staff, patients, and visitors.

Your responsibilities will include:

• Register patients, process payments, and manage admission and discharge procedures.
• Maintain accurate patient records and ensure confidentiality at all times.
• Respond to enquiries and provide assistance to patients, visitors, and staff.
• Collaborate with healthcare professionals to support seamless patient care delivery.
• Manage incoming and outgoing calls and provide timely, accurate information.
• Compile and manage admission paperwork and clinical notes.

Skills and Experience

To succeed in this role, you will demonstrate:

• Proven administrative experience, ideally in a healthcare or customer service environment.
• Excellent communication and interpersonal skills, with the ability to demonstrate empathy, patience, and professionalism.
• Strong organisational skills, attention to detail, and the ability to prioritise competing demands.
• Confidence with IT systems (experience with Meditech highly regarded).
• Ability to work both autonomously and collaboratively in a team environment.
• Previous medical reception or ward clerk experience (preferred).
• Knowledge of medical terminology (advantageous).

What’s in it for You:

At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:

• Grow your career with recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
• Save more every day with Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
• Enjoy peace of mind with lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
• Find balance through flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
• Increase your take-home pay through salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.

Why Join Ramsay:

At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are:

• Australia’s largest private hospital operator, with over 74 sites and 35,000 staff
• A values-led workplace where you’ll be supported personally and professionally
• A place with flexible, permanent and career-growth opportunities nationwide.