About the Business:

Broadbeach Holiday Apartments is a professional property management company based in Queensland, managing a portfolio of 50 holiday apartments. We pride ourselves on delivering high-quality accommodation and exceptional guest service in a premium coastal location.

The Role:

We are seeking an experienced and dedicated Housekeeping & Operations Manager to oversee the daily operations of our 50 managed apartments. This is a key role that bridges front-of-house administration with back-of-house service delivery, ensuring smooth and efficient operations across the business.

Key Responsibilities:

Operational Leadership: Plan, organise and oversee daily operations across housekeeping and front office functions to ensure maximum efficiency and service quality.

Team Management: Supervise, recruit and roster a team of at least seven casual housekeepers, ensuring high standards of cleanliness, presentation and safety.

Revenue Optimisation: Analyse occupancy trends and implement pricing strategies, must have experience in software SiteMinder and Starfleet Reservations.

Financial Oversight: Assist with operational budgets, procurement, and staff payroll data using Xero accounting software.

Compliance: Ensure all operational procedures align with Australian hospitality standards and WHS requirements.

Guest Experience: Manage guest enquiries, check-in and check-out procedures, and resolve escalated matters to maintain high guest satisfaction.

Linen Supply Chain Management: Oversee the complete linen cycle, including inventory control, ordering, and ensuring quality standards for all apartments.

Chemical and Products: Manage the procurement and safe storage of specialised cleaning products and guest amenities, maintaining strict budget and inventory records.

Required Skills and Experience:

Proven experience in hospitality supervision or management.

Advanced proficiency in Xero, Starfleet PMS, and SiteMinder.

Strong leadership skills with the ability to manage a diverse team in a fast-paced environment.

Excellent communication skills for guest relations and administrative reporting.

Solid understanding of Australian hospitality standards and WHS compliance.