The Cafe Manager is responsible for the day-to-day management of the café, ensuring efficient operations, exceptional customer service, team leadership, financial performance, and compliance with food safety and workplace requirements. The successful candidate will oversee all aspects of the business while maintaining Crema Espresso's reputation for quality coffee, fresh food, and outstanding service.

Benefits

• Work in the iconic Q1 building in the heart of Surfers Paradise. 
• Join a well-established and respected Gold Coast hospitality brand operating since 2005. 
• Work with a passionate team committed to exceptional coffee and customer service. 
• Exposure to a diverse customer base including local residents, professionals, and international tourists.  
• Supportive and positive team environment. 
• Long-term career within a recognised cafe group. 
• Enjoy a vibrant beachside lifestyle on the Gold Coast.

Task & responsibilities

The role includes duties consistent with Cafe Manager, including (but not limited to): 

• Planning and organising daily café operations. 
• Monitoring customer service standards and ensuring a positive customer experience. 
• Coordinating and supervising café staff, including rostering and performance management. 
• Recruiting, training and mentoring employees. 
• Managing stock levels, ordering supplies and controlling inventory. 
• Ensuring compliance with food safety, workplace health and safety, and company policies. 
• Monitoring financial performance, budgets and operating costs. 
• Implementing strategies to improve sales, profitability and operational efficiency. 
• Handling customer enquiries, complaints and feedback professionally. 
• Maintaining quality standards for food, beverages and service delivery. 
• Liaising with suppliers and service providers. 
• Preparing operational reports and maintaining business records. 
• Ensuring the café presentation and cleanliness standards are consistently maintained. 
• Promoting a positive workplace culture focused on teamwork and customer satisfaction.

Qualification & experience

• At least an AQF Diploma level qualification or higher in Hospitality Management, Business, or a related field; 
• At least three years of relevant full-time management experience in a café, restaurant, or hospitality environment. 
• Demonstrated experience managing staff and day-to-day hospitality operations. 
• Strong leadership, communication and organisational skills. 
• Proven ability to work in a fast-paced customer-focused environment. 
• Sound understanding of food safety and workplace health and safety requirements. 
• Experience with stock control, ordering, budgeting and cost management.