Front desk Receptionist

• Casual position with option of permanency later on
• Supportive Management
• Fast-paced, high output environment
• Quality-focused organisation
• Covering both Robina and Tweed Heads location depending on need

Shrink & Co. is looking for the right candidate to join our team. We are seeking a very determined, enthusiastic, reliable team player willing to undergo pre training for a position of Front desk receptionist, covering both Robina and Tweed Heads rooms.

The selected candidate will be in charge of welcoming and dealing with patient inquiries in person and over the phone, and an array of administrative responsibilities, including billing and upkeep of patient database. Only applicants shortlisted for an interview will receive a phone call.

Selection Criteria:

• Prior administrative experience in any healthcare industry would be an advantage
• Australian and permanent resident status
• Must have at least intermediate Microsoft Word/Excel experience and intermediate computer skills
• Passionate about health services
• Exceptional communication skills (both verbal and written)
• Be able to work in a fast paced environment

About us

Shrink & Co is a one stop shop of mental health solutions a wide range of clientele from mental health to behavioural healthcare. We are a high-performing, professional and growing organization providing a comprehensive range of mental health and behaviour health via our teams of practitioners.

For further information please visit our website at www.shrinkco.com

Responsibilities and duties include:

• General reception duties
• Operator (Transferring call and taking messages)
• Data entry
• Create and maintain customer records accurately
• Process transactions/payments
• Assist in the preparation of reports
• Address client enquiries professionally and efficiently
• Mailing and filing
• Clean and maintain the appearance of the clinic
• Other miscellaneous administrative duties

Essential criteria:

• Excellent and clear communication skills
• Experience in front office healthcare reception would be advantageous
• Competent computer skills (Apple user would be a plus)
• Ability to multitask and follow direction
• Ability to work proactively whilst also taking direction
• Ability to work in high pressure environment, with changing workloads and priorities
• Ability to think on your feet
• Strong organizational skills
• Polished presentation
• Ability to work with a variety of Clinical Practitioners across a multidisciplinary environment
• Commitment to confidentiality
• Flexibility

Other essential criteria:

• Satisfactory National Police Clearance Check
• QLD Blue Card
• NSW Working with Children’s Check
• Full immunization records (in alignment with QLD Health requirements. Covid-19 vaccination not required)
• Unrestricted Driver’s licence and willingness to travel

Remuneration is commensurate on age, skill and level of experience.

Initial training (first 4 weeks) may be conducted at both our Robina and Tweed Heads location to allow for a comprehensive and optimum training experience.

Please forward a cover letter outlining your experience in healthcare reception along with your curriculum vitae. Please also include two contactable referees. At least one of your referees should be the most recent or current employer who is your direct supervisor.

I look forward to meeting and discussing the position with you

For confidential discussion, please call May Ngieng (COO) on 07 5606 8700

Job Types: Full-time, Part-time, Casual

Pay: From $27.00 per hour

Work Location: In person