About Us:

Boardriders is home to the world’s most iconic action sports and lifestyle brands, including Quiksilver, Billabong, Roxy, RVCA, Volcom, DC Shoes, Element, and more. We exist to awaken the spirit of freedom and adventure, building communities and protecting the playgrounds we love.

Why You’ll Love It Here: 

We live the lifestyle our brands represent and work with passionate people who care about what they do. You will join a team that values authenticity, openness, collaboration and community and you will have the opportunity to make a meaningful impact while enjoying:  

• Generous discounts on clothing and products - save up to 75% across our brands for you, your family and friends!

• Opportunities for career growth and personal development.

• A genuine work/life balance within a unique, healthy & supportive environment.

• Regular staff events, including our legendary annual surf day (that’s right, a fully paid day at the beach featuring our own surf competition with team athletes, outdoor Pilates, beach games, food trucks, and plenty more). 

• A campus‑style workspace showcasing each of our brands, complete with an on‑site café, free parking, short walk to Stockland’s shopping centre and just a 5‑minute drive to the beach (not forgetting our outdoor skate ramp if that’s your thing!)

• Free, exclusive lunchtime gym sessions at World Gym Burleigh. 

About the Role

We are looking for an experienced IT Support Officer to provide technical assistance and support to our teams.  This role will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions across all SPAC office locations and retail stores.

Key responsibilities:

• Providing technical assistance and support for incoming queries via ticket system, in person or over the phone.

• Training computer and mobile device users.

• Maintaining daily performance of our computer systems.

• Installing, modifying, and repairing computer hardware and software.

• Working on Service Desk related projects as assigned by the supervisor/manager.

 What You Bring:

• 2 years plus experience in a customer services based IT support role.

• Experience in hardware, software and network troubleshooting and working with a ticketing system.

• Excellent interpersonal skills with a customer focussed approach.

• Ability to communicate with a broad range of customers.

• Fantastic attention to detail and ability to work efficiently under pressure.

• Capacity to work both autonomously and as part of a team.

At Boardriders, we are committed to fostering an inclusive and diverse workplace where everyone can bring their best self to work every day. We believe each employee has a voice to be heard and together we encourage creativity and self-expression in a safe, supportive and respectful environment.

Are you ready to join a team of fantastic people who bring their passion and creativity into work every day? Interviews start now — so don’t wait!