Join Our Team

We’re looking for a proactive and customer-focused IT Support Technician to join our team and help keep our people connected, supported and productive.

This is a hands-on role where you’ll provide technical support across the business, including Head Office and our sites currently in Townsville, Rockhampton and Moreton Bay, with more on the way. You’ll onboard and offboard employees with all IT items, troubleshoot issues both remotely and in office, support new technology rollouts, manage support requests, and play an important role in maintaining secure and reliable IT systems.

If you enjoy solving problems, helping people and working in a collaborative environment, we’d love to hear from you.

What You’ll Be Doing

• Providing day-to-day IT support to team members across the business

• Managing and responding to support tickets submitted via the support inbox

• Troubleshooting hardware, software, network and system issues

• Troubleshooting and fault finding both remotely and in office

• Setting up laptops, desktops, mobile devices and user accounts

• Setting up and deploying new devices, including Windows and Apple computers, iPhones, iPads and Android tablets

• Installing applications and software applicable to business devices

• Supporting Microsoft 365 applications and business systems

• Reviewing quarantined emails and assisting with email security processes

• Assisting with onboarding and offboarding processes

• Maintaining IT equipment and asset records

• Supporting cybersecurity and system update activities

• Liaising with vendors and suppliers for equipment, including printers, computers and other IT hardware

• Liaising with vendors and suppliers regarding software licensing

• Working with external IT providers and vendors when required

• Assisting with technology improvements and IT projects

What We’re Looking For

• 5+ years previous experience in an IT support or helpdesk role
• Strong troubleshooting and problem-solving skills
• Experience with Microsoft Windows and Microsoft 365
• Experience supporting Apple devices, iPhones, iPads and Android devices
• Good understanding of hardware, networking and user support
• Experience setting up devices, user accounts and email accounts
• Strong communication and customer service skills
• Ability to prioritise tasks and manage competing demands
• A positive attitude and willingness to learn
• Ability to work both independently and collaboratively

Why Join Us?

• Supportive and collaborative team environment
• Opportunity to work across a diverse range of technologies
• Ongoing learning and development opportunities
• A role where you can genuinely make an impact
• Rapidly growing business
• Great workplace culture based in our Head Office in Bundall

Our Values

We’re looking for someone who demonstrates:

• Initiative and innovation
• Customer focus
• Integrity and accountability
• Respect and collaboration
• Flexibility and adaptability
• Strong communication skills

About Us

Living Gems is a leading developer of master-planned over-50s lifestyle resorts in Queensland, with a proud history of delivering high-quality homes, resort-style facilities, and welcoming communities. We have a long pipeline of work with 3 resorts located in Queensland, with many more in the pipeline.

For more than four decades, our family-owned business has built a reputation for creating award-winning lifestyle resorts for active over-50s — all at a surprisingly affordable price. Living Gems is all about living your best life, it’s time to discover what sets Living Gems apart.

Our company values teamwork and a positive team culture. We empower our people to take ownership of their respective fields and lead by example. Our people are passionate about their work, have a strong sense of accountability and demonstrate a high level of personal integrity and respect for others. 

At Living Gems, we offer a supportive and inclusive work environment, where your contributions are valued and recognised.

Apply Now

Ready to help us continue to build something great? If you’re a motivated IT professional who enjoys helping people and solving technical challenges, we’d love to hear from you.

To learn more about Living Gems visit our website www.livinggems.com.au.