Shape Your Career with PSC Insurance Brokers

PSC Insurance Brokers is expanding on the Gold Coast, and we’re looking for an experienced Claims Manager ready to bring their energy, insight, and client-first mindset to our growing team. Whether you’re seeking career advancement, a change in scenery, or a role that truly values your expertise—this could be your next big move.

About the Role

As Claims Manager, you will oversee a portfolio of general insurance claims across Commercial and Domestic lines. You’ll provide expert claims guidance, ensure compliance, and partner closely with brokers, clients and insurers to deliver timely, effective resolutions.

Key Responsibilities

• Manage and oversee a portfolio of Commercial and Domestic insurance claims.

• Ensure all claims are processed accurately, efficiently and in line with PSC procedures.

• Interpret policy coverage and exercise sound judgement when advising clients.

• Drive strong claims outcomes by influencing response times and managing claims costs.

• Deliver a high‑quality client experience with proactive updates and clear communication.

• Work collaboratively with broking teams to support retention and service excellence.

• Build and maintain positive relationships with internal and external stakeholders.

• Ensure compliance with the Insurance Code of Practice, Insurance Contracts Act and reporting obligations.

• Lead by example, modelling PSC’s values and contributing to a positive team culture.

What You Bring to the Team

• Experience in a claims servicing or management role.

• Strong understanding of Insurance legislation and Code of Practice requirements.

• Experience handling Commercial claims across Motor, Property and other general insurance lines.

• Ability to adapt to change, solve problems creatively and drive process improvements.

• Proven collaboration and relationship‑building skills across brokers, insurers and clients.

Why PSC Insurance Brokers?

We’re a major player in the Australian insurance market, recently joining forces with Aviso Broking to create a national group with over 30 offices and 500+ team members. Our Gold Coast branch is building something special—and we want you to be part of it.

 What’s in it for you:

• Make a real impact in a growing branch where your contributions won’t go unnoticed.
• Grow your career through leadership pathways and ongoing development support.
• Work with great people in a collaborative, supportive environment.

Our Vision and Values

Focusing on our clients above all else is in the PSC DNA. This is the ethos that has shaped our culture, and the basis of the PSC DNA.

The PSC DNA is the framework that we live by. It outlines how PSC employees operate with regard to interactions between other internal parties, stakeholders, and, above all else, our valued clients. 

We Will

• Always Think ‘Client First”
• Own our Actions and Outcomes
• Respect Others and Word as a Team
• Find a Way to Get it Done

We Will Not

• Settle for “Good Enough”
• Take our Clients for Granted
• Trade Integrity for Convenience
• Tolerate Ego or Self-Interest

Ready to Take the Next Step?

If you’re experienced in claims looking for a new challenge with a company that values growth, integrity, and people—you’ve found it.

Apply today and bring your expertise to a team that’s committed to your success.