GRAND MOTORS TOYOTA
Gold Coast's Home of Toyota — Serving the Community for Over 60 Years

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WE'RE HIRING

Trade Parts Interpreter — Phone Room

Southeast QLD & Northern NSW

Full-Time | Monday – Friday | Competitive Salary | Immediate Start Available

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THE OPPORTUNITY

If you know your way around a parts catalogue and thrive in a fast-moving phone room environment — this is the role you've been waiting for.

Grand Motors Toyota's Phone Room is the engine room of our parts operation — the direct link between us and the panel shops, smash repairers, mechanical workshops, trade accounts and online customers we service across South East Queensland, Northern NSW and beyond. We're a high-volume, high-expectation team, and we're looking for a genuine parts professional who's ready to hit the ground running and stay for the long haul.

You'll manage real accounts, handle real pressure, and be part of a team that takes enormous pride in doing things right. No hand-holding. No micromanagement. Just a great role at one of the Gold Coast's most respected Toyota dealerships.

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WHAT YOU'LL DO

• Build and grow lasting relationships with panel & smash repairers, mechanical workshops, trade accounts and online customers across Southeast QLD, Northern NSW and beyond
• Quote, order and assign parts accurately and at speed — across Toyota and all other makes and models
• Own your follow-up — every quote, order and back order is chased and closed without needing a reminder
• Track parts and problem orders in real time, flagging issues early and driving resolutions fast
• Handle high call volumes with professionalism, composure and a solutions-first mindset
• Be the teammate the rest of the phone room can count on

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WHAT YOU BRING

• Proven parts experience — phone-based, trade, or dealership background preferred
• Relentless follow-up discipline — you chase, you close, you never let things sit
• Calm under pressure, sharp under volume
• Confidence working across multiple manufacturers, not just Toyota
• A genuine team mindset and a great attitude to match
• Long-term thinking — this is a career move, not a stepping stone

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WHAT'S IN IT FOR YOU

• Monday to Friday only — your weekends are yours, every week
• Competitive salary based on your experience
• Industry-leading software and in-house systems designed to make your job easier, not harder
• Toyota factory training provided
• A close-knit, supportive team in a long-established, family-owned dealership group
• Real career progression within our growing parts operation

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This role will be filled fast. Apply now — don't sit on it.

Click Apply and attach your resume. Shortlisted candidates will be contacted promptly.

Grand Motors Toyota — 265 Ferry Road, Southport QLD 4215